Privacy Policy
Your privacy and data-protection rights under the Australian Privacy Act 1988
Last updated: 4 May 2026
Introduction
FluxHire.AI Pty Ltd (trading as "FluxHire.AI", "we", "us" or "our") is committed to protecting and respecting your privacy. This privacy policy explains how we collect, use, process and protect your personal information when you use our AI-powered recruitment platform and related services (the "Services").
FluxHire.AI Pty Ltd is an Australian-incorporated entity headquartered in Sydney, NSW. We handle personal information in accordance with the Privacy Act 1988 (Cth) and the thirteen Australian Privacy Principles (APPs)issued by the Office of the Australian Information Commissioner (OAIC). For visitors and customers in the European Union or United Kingdom, we additionally honour rights and obligations equivalent to those provided under the EU General Data Protection Regulation (GDPR) and the UK Data Protection Act 2018, where those laws apply to our processing.
Information We Collect
Personal Information You Provide
- Contact details (name, email address, telephone number, job title, company name)
- Account credentials and authentication information
- Profile information and preferences
- Communications and correspondence with us
- Recruitment and candidate data you upload or process through our Services
- Payment and billing information (processed by third-party payment processors)
- Any other information you choose to provide
Information We Collect Automatically
- Device information (IP address, browser type, operating system)
- Usage data (pages visited, time spent, features used)
- Location information (based on IP address)
- Cookies and similar tracking technologies
- Log files and system activity
- Performance and analytics data
Information from Third Parties
- Data from recruitment platforms and integrations (with your consent)
- Social media platforms (where you grant permission)
- Business contact databases and verification services
- Analytics and marketing partners
How We Use Your Information
In line with APP 6 (Use or disclosure of personal information), we use your personal information only for the purposes for which it was collected or for a directly related secondary purpose you would reasonably expect:
Primary purpose: service provision
- Providing access to the FluxHire.AI multi-agent recruitment platform
- Processing recruitment data and ranking candidates with auditable AI agents
- Delivering analytics and reporting that you and your team review
- Customer support, onboarding and technical assistance
Related secondary purposes
- Improving the Services, training detection models for safety and security
- Security monitoring and fraud prevention (APP 11)
- Aggregated, de-identified market analysis
- Direct marketing where permitted under APP 7 (and always with an opt-out)
Legal and regulatory obligations
- Complying with the Privacy Act 1988 and Fair Work Act 2009 obligations
- Responding to lawful requests from the OAIC, courts or other regulators
- Mandatory data-breach notification under the Notifiable Data Breaches scheme
Consent: where the APPs require it
- Collection of sensitive information under APP 3.3
- Non-essential cookies and analytics tracking
- Any processing for a purpose outside those listed above
Data Sharing and Disclosure
We may share your personal information in the following circumstances:
Service Providers
We engage third-party service providers to perform functions on our behalf, including cloud hosting, payment processing, analytics, and customer support. These providers are bound by strict confidentiality obligations and data processing agreements.
Legal Requirements
We may disclose information where required by law, regulation, legal process, or government request, or to protect our rights, property, or safety, or that of others.
Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity, subject to equivalent privacy protections.
With Your Consent
We may share information with third parties where you have explicitly consented to such sharing.
International Data Transfers
Candidate and customer personal information is hosted on Australian infrastructure (AWS Sydneyap-southeast-2) by default. Where we engage offshore service providers (for example, transactional email or model inference), we comply with APP 8 (Cross-border disclosure of personal information) by:
- Taking reasonable steps to ensure the overseas recipient does not breach the APPs
- Disclosing the country of recipient before transfer where practicable
- Using contractual safeguards equivalent to Australian standards
- Obtaining your consent where the APPs require it (APP 8.2(b))
Data Retention
We retain your personal information for as long as necessary to:
- Provide our Services to you
- Comply with legal obligations
- Resolve disputes and enforce agreements
- Fulfil legitimate business purposes
Specific retention periods vary based on data type and purpose, typically ranging from 3-7 years for business records, or until account deletion for user-generated content.
Your Rights
The Australian Privacy Principles give you the following rights over the personal information we hold about you:
Access (APP 12)
Request a copy of the personal information we hold about you and how it is being used.
Correction (APP 13)
Request correction of inaccurate, out-of-date, incomplete, irrelevant or misleading information.
Anonymity and pseudonymity (APP 2)
Where lawful and practical, you may interact with us without identifying yourself.
Direct-marketing opt-out (APP 7)
Opt out of any direct marketing at any time using the unsubscribe link or by contacting us.
Complain to the OAIC
Lodge a complaint with the Office of the Australian Information Commissioner if you believe we have breached the APPs.
EU / UK rights (where applicable)
Where your data is also subject to GDPR, equivalent rights to erasure, restriction, portability and objection apply.
To exercise any of these rights, contact our Privacy Officer using the details below. We will respond within thirty (30) days of receiving your verified request, in line with the OAIC's guidance.
Security Measures
We implement appropriate technical and organisational measures to protect your personal information, including:
- Encryption in transit and at rest using industry-standard protocols
- Access controls and authentication mechanisms
- Regular security assessments and penetration testing
- Employee training on data protection and security
- Incident response and breach notification procedures
- Compliance with recognised security standards (ISO 27001, SOC 2)
However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security and you transmit information at your own risk.
Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience and provide our Services. Our cookies policy covers:
- Essential cookies required for platform functionality
- Analytics cookies to understand usage patterns
- Preference cookies to remember your settings
- Marketing cookies (with your consent) for targeted advertising
You can manage cookie preferences through your browser settings or our cookie preference centre.
Limitations of Liability
Important notice: this privacy policy is provided for informational purposes. By using the Services you acknowledge and agree that:
- You use the Services at your own risk and discretion
- The Services are provided on an "as is" and "as available" basis
- You are responsible for ensuring compliance with the laws in your jurisdiction
- We exclude liability to the maximum extent permitted by Australian law
- Any disputes are subject to the exclusive jurisdiction of the courts of New South Wales, Australia
Nothing in this policy excludes or limits our liability for death, personal injury, fraud or any other liability that cannot be excluded under the Australian Consumer Law or other applicable Australian law.
Updates to This Policy
We may update this privacy policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by posting the updated policy on our website and updating the "Last updated" date above. Your continued use of our Services constitutes acceptance of the updated policy.
Contact Information
For questions about this policy or to exercise your APP rights, contact our Privacy Officer:
Privacy Officer: privacy@fluxhire.ai
Postal address: FluxHire.AI Pty Ltd, 66 Clarence Street, Sydney NSW 2000, Australia
Website: https://www.fluxhire.ai
If you are unsatisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or by phoning 1300 363 992.
Enterprise-Grade Privacy Protection
FluxHire.AI is committed to maintaining the highest standards of data protection and privacy for our enterprise clients. This policy reflects our dedication to transparency and compliance with global privacy regulations.