Privacy Policy
Your privacy and data protection rights under UK and EU data protection laws
Last updated: 4 August 2025
Introduction
FluxHire.AI Limited (trading as "FluxHire.AI", "we", "us", or "our") is committed to protecting and respecting your privacy. This privacy policy explains how we collect, use, process, and protect your personal information when you use our AI-powered recruitment platform and related services ("Services").
We are a data controller for the purposes of the UK General Data Protection Regulation ("UK GDPR") and the Data Protection Act 2018. Our registered office is located in Australia, and we process data in accordance with applicable data protection laws.
Information We Collect
Personal Information You Provide
- Contact details (name, email address, telephone number, job title, company name)
- Account credentials and authentication information
- Profile information and preferences
- Communications and correspondence with us
- Recruitment and candidate data you upload or process through our Services
- Payment and billing information (processed by third-party payment processors)
- Any other information you choose to provide
Information We Collect Automatically
- Device information (IP address, browser type, operating system)
- Usage data (pages visited, time spent, features used)
- Location information (based on IP address)
- Cookies and similar tracking technologies
- Log files and system activity
- Performance and analytics data
Information from Third Parties
- Data from recruitment platforms and integrations (with your consent)
- Social media platforms (where you grant permission)
- Business contact databases and verification services
- Analytics and marketing partners
How We Use Your Information
We process your personal information for the following purposes, based on the legal grounds specified:
Service Provision (Contract Performance)
- Providing access to our AI recruitment platform
- Processing recruitment data and candidate matching
- Delivering analytics and reporting services
- Customer support and technical assistance
Legitimate Business Interests
- Improving our Services and developing new features
- Conducting security monitoring and fraud prevention
- Business intelligence and market research
- Marketing communications (where not requiring consent)
Legal Compliance
- Complying with legal obligations and regulatory requirements
- Responding to lawful requests from authorities
- Protecting our rights and interests in legal proceedings
Consent (Where Required)
- Direct marketing communications
- Non-essential cookies and tracking
- Data processing for specific purposes you agree to
Data Sharing and Disclosure
We may share your personal information in the following circumstances:
Service Providers
We engage third-party service providers to perform functions on our behalf, including cloud hosting, payment processing, analytics, and customer support. These providers are bound by strict confidentiality obligations and data processing agreements.
Legal Requirements
We may disclose information where required by law, regulation, legal process, or government request, or to protect our rights, property, or safety, or that of others.
Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity, subject to equivalent privacy protections.
With Your Consent
We may share information with third parties where you have explicitly consented to such sharing.
International Data Transfers
Your personal information may be transferred to, and processed in, countries other than your own. We ensure appropriate safeguards are in place for such transfers, including:
- Adequacy decisions by the relevant data protection authorities
- Standard contractual clauses approved by the relevant authorities
- Binding corporate rules or codes of conduct
- Other appropriate safeguards recognised under applicable law
Data Retention
We retain your personal information for as long as necessary to:
- Provide our Services to you
- Comply with legal obligations
- Resolve disputes and enforce agreements
- Fulfil legitimate business purposes
Specific retention periods vary based on data type and purpose, typically ranging from 3-7 years for business records, or until account deletion for user-generated content.
Your Rights
Under applicable data protection laws, you have the following rights:
Right to Access
Request copies of your personal information and details about how we process it.
Right to Rectification
Request correction of inaccurate or incomplete personal information.
Right to Erasure
Request deletion of your personal information in certain circumstances.
Right to Restrict Processing
Request limitation of processing in certain circumstances.
Right to Data Portability
Request transfer of your data to another service provider.
Right to Object
Object to processing based on legitimate interests or for direct marketing.
To exercise these rights, please contact us using the details provided below. We will respond within one month of receiving your request and may require identity verification.
Security Measures
We implement appropriate technical and organisational measures to protect your personal information, including:
- Encryption in transit and at rest using industry-standard protocols
- Access controls and authentication mechanisms
- Regular security assessments and penetration testing
- Employee training on data protection and security
- Incident response and breach notification procedures
- Compliance with recognised security standards (ISO 27001, SOC 2)
However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security and you transmit information at your own risk.
Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience and provide our Services. Our cookies policy covers:
- Essential cookies required for platform functionality
- Analytics cookies to understand usage patterns
- Preference cookies to remember your settings
- Marketing cookies (with your consent) for targeted advertising
You can manage cookie preferences through your browser settings or our cookie preference centre.
Limitations of Liability
IMPORTANT NOTICE: This privacy policy is provided for informational purposes. By using our Services, you acknowledge and agree that:
- You use our Services at your own risk and discretion
- We provide Services on an "as is" and "as available" basis
- You are responsible for ensuring compliance with applicable laws in your jurisdiction
- We exclude liability to the maximum extent permitted by law
- Any disputes shall be subject to the exclusive jurisdiction of Australian courts
Nothing in this policy excludes or limits our liability for death, personal injury, fraud, or any other liability that cannot be excluded by law.
Updates to This Policy
We may update this privacy policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by posting the updated policy on our website and updating the "Last updated" date above. Your continued use of our Services constitutes acceptance of the updated policy.
Contact Information
For questions about this privacy policy or to exercise your rights, please contact us:
Data Protection Officer: support@fluxhire.ai
Postal Address: FluxHire.AI PTY Ltd, Clarence Street 66, Sydney, NSW, Australia
Website: https://www.fluxhire.ai
You also have the right to lodge a complaint with the relevant data protection authority if you believe we have not handled your personal information appropriately.
Enterprise-Grade Privacy Protection
FluxHire.AI is committed to maintaining the highest standards of data protection and privacy for our enterprise clients. This policy reflects our dedication to transparency and compliance with global privacy regulations.